Terms of Use
Please read these terms together with the relevant product, payment, shipping, return, refund and privacy information available on the website.
Scope
These Terms of Use apply to use of this website and to purchases made through it, subject to mandatory applicable law.
Website Use
Use the website lawfully and do not interfere with its operation, security or other users.
Product Information
We aim to present product descriptions and information clearly. Product-specific information shown on the relevant product page forms part of the information available before purchase.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate where applicable.
Orders
Submitting an order is a request to purchase the selected goods using the information shown at checkout.
Order Acceptance
Order acceptance may depend on payment authorization, product availability and other lawful order-processing checks.
Processing
Orders are normally processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@ryvuni.com. Once an order has been dispatched, cancellation cannot be guaranteed.
Address Changes
You may request an address change before dispatch through support@ryvuni.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Payments
Payments are processed through Stripe. The primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$ for orders below the free-shipping threshold.
Free Shipping
Orders meeting 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not remove mandatory statutory responsibilities.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Customs and Import Duties
Where international customs duties, import charges or customs-handling charges apply, they are the customer’s responsibility unless mandatory applicable law requires otherwise.
Lost Parcels
If a parcel appears lost, contact support@ryvuni.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer an appropriate resolution: reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling consumer rules apply, consumers generally have a statutory right to withdraw from an eligible contract within 14 days after receipt without giving a reason, subject to applicable conditions and exceptions.
Returns
For items covered by the standard return policy, a return request should be registered within 14 calendar days after receipt by contacting support@ryvuni.com.
Return Shipping
For normal non-defective returns, including change of mind or size preference, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.
Exchanges
Direct exchanges are supported. For normal non-defective exchanges, the customer pays both return shipping and replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant covers applicable return and replacement shipping costs.
Defective / Incorrect / Incomplete Goods
Mandatory statutory rights for defective, damaged, incorrect, incomplete or otherwise non-conforming goods are not limited by normal change-of-mind return rules.
Refunds
Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Approved refunds generally return to the original payment method.
Personalised Goods Exception Where Applicable
If clearly personalised, custom-made or made-to-order goods are offered in the future, they may fall within a statutory withdrawal exception where applicable law permits. This does not exclude rights for defective, damaged, incorrect goods, merchant production error or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms limits mandatory statutory consumer rights. Where EU statutory withdrawal applies, standard original delivery costs are refunded where required by law. Supplementary delivery costs above the least expensive standard option may be excluded where the law permits. The merchant may withhold a statutory refund only where and for as long as applicable law permits, including until returned goods are received or the consumer supplies evidence of return, as applicable.
Intellectual Property
Website content, layout, text and other protected materials may be protected by applicable intellectual-property laws. Nothing in these Terms grants rights beyond those expressly provided by law or the relevant rights holder.
Liability
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded. Any limitation applies only to the extent permitted by mandatory law.
Privacy
Personal-data processing is described in the Privacy Policy and Cookie Policy.
Changes
These Terms may be updated from time to time. The Last Updated field above identifies the current revision date.
Contact
For order, cancellation, address change, shipping, tracking, return, refund, exchange, size, payment or general support, contact support@ryvuni.com.
These Terms do not remove or reduce rights that cannot lawfully be excluded or limited.