Frequently Asked Questions

Orders are normally processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@ryvuni.com. Once the order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch by contacting support@ryvuni.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.

Card payments are processed through Stripe. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Standard shipping is 6$ for orders below 50. Orders meeting 50 qualify for free standard shipping.

Yes. All orders include shipment tracking. Tracking is provided after dispatch when tracking data becomes available.

DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for an individual order may depend on destination, shipping route and operational arrangements.

Contact support@ryvuni.com. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered: reshipment or refund.

For items covered by the standard return policy, contact support@ryvuni.com within 14 calendar days after receipt to register the return.

For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. No restocking fee is charged.

Contact support first. The registered address is not automatically the return address. Return instructions and the correct return address are provided by customer service.

Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks, card issuers or payment providers may need additional time to display the funds.

Where the EU statutory right of withdrawal applies, refunds follow the mandatory statutory deadline. Standard original delivery costs are refunded where required by applicable law. Any supplementary cost above the least expensive standard delivery option may be excluded where the law permits.

Yes. Direct exchanges are supported.

For a non-defective exchange such as wrong size preference or change of mind, the customer pays both the return shipping cost and the replacement shipment cost.

For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.

Use the Size Guide for general body-measurement references. Product-specific size information shown on an individual product page takes priority.

For privacy, personal data, cookies or consent questions, contact privacy@ryvuni.com.

For orders, shipping, tracking, returns, refunds, exchanges, sizing, payment or general support, contact support@ryvuni.com. Business hours: Monday-Friday, 09:00-18:00.