{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-09-11T09:15:00","modified_gmt":"2026-09-11T09:15:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/ryvuni.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#5B21B6;\n  --theme-secondary:#7C3AED;\n  --ink:#16181d;--muted:#666b76;--line:#e5e7ec;--soft:#f6f7f9;--white:#fff;\n  --shadow:0 14px 36px rgba(18,24,40,.06);\n  --radius:22px;\n}.entry-content a{color:var(--theme-primary);font-weight:750;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:8px}\n.wrap{max-width:1160px;margin:0 auto;padding:44px 22px 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class=\"wrap\">\n<div class=\"topline\"><span class=\"kicker\">Help Center<\/span><span>Last updated: 11 September 2026<\/span><\/div>\n<section class=\"faq-hero\">\n<div class=\"faq-intro\">\n<h1>Frequently Asked Questions<\/h1>\n<p style=\"margin-top:18px\">Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<div class=\"accent-line\" style=\"width:170px;margin-top:24px\"><\/div>\n<\/div>\n<div class=\"faq-summary surface soft\">\n<div class=\"mini\"><span>Processing<\/span><strong>1\u20133 business days<\/strong><\/div>\n<div class=\"mini\"><span>Dispatch<\/span><strong>Within 3 business days<\/strong><\/div>\n<div class=\"mini\"><span>Estimated transit<\/span><strong>7\u201315 business days<\/strong><\/div>\n<div class=\"mini\"><span>Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"faq-layout\">\n<nav class=\"faq-nav surface\" aria-label=\"FAQ categories\">\n  <a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy and Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"ans\">\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When is my order dispatched?<\/summary>\n<div class=\"ans\">\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"ans\">\n<p>You may request cancellation before dispatch by contacting support@ryvuni.com. Once the order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change my shipping address?<\/summary>\n<div class=\"ans\">\n<p>You may request an address change before dispatch by contacting support@ryvuni.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"ans\">\n<p>Card payments are processed through <strong>Stripe<\/strong>. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<div class=\"ans\">\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. Customs duties and import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2>Shipping<\/h2>\n<details>\n<summary>How long does delivery take after dispatch?<\/summary>\n<div class=\"ans\">\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<div class=\"ans\">\n<p>Standard shipping is <strong>6\u20ac<\/strong> for orders below 50. Orders meeting 50 qualify for free standard shipping.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<div class=\"ans\">\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"ans\">\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for an individual order may depend on destination, shipping route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<div class=\"ans\">\n<p>Contact support@ryvuni.com. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered: <strong>reshipment or refund<\/strong>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2>Returns<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<div class=\"ans\">\n<p>For items covered by the standard return policy, contact support@ryvuni.com within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"ans\">\n<p>For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"ans\">\n<p>No. <strong>No restocking fee<\/strong> is charged.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Where should I send a return?<\/summary>\n<div class=\"ans\">\n<p>Contact support first. The registered address is <strong>not automatically the return address<\/strong>. Return instructions and the correct return address are provided by customer service.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<div class=\"ans\">\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks, card issuers or payment providers may need additional time to display the funds.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are EU withdrawal refunds handled?<\/summary>\n<div class=\"ans\">\n<p>Where the EU statutory right of withdrawal applies, refunds follow the mandatory statutory deadline. Standard original delivery costs are refunded where required by applicable law. Any supplementary cost above the least expensive standard delivery option may be excluded where the law permits.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"ans\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div class=\"ans\">\n<p>For a non-defective exchange such as wrong size preference or change of mind, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What if the exchanged item is defective or incorrect?<\/summary>\n<div class=\"ans\">\n<p>For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2>Sizing<\/h2>\n<details>\n<summary>How should I choose a size?<\/summary>\n<div class=\"ans\">\n<p>Use the Size Guide for general body-measurement references. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2>Privacy and Security<\/h2>\n<details>\n<summary>Who should I contact about privacy?<\/summary>\n<div class=\"ans\">\n<p>For privacy, personal data, cookies or consent questions, contact privacy@ryvuni.com.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2>Customer Support<\/h2>\n<details>\n<summary>How can I contact customer support?<\/summary>\n<div class=\"ans\">\n<p>For orders, shipping, tracking, returns, refunds, exchanges, sizing, payment or general support, contact support@ryvuni.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<div class=\"legal\"><strong>Mandatory Statutory Consumer Rights<\/strong><\/p>\n<p style=\"margin-top:8px\">Nothing in these FAQs limits mandatory statutory consumer rights. EU consumers may have a statutory 14-day right of withdrawal for eligible distance contracts, subject to applicable legal conditions and exceptions.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Help CenterLast updated: Frequently Asked Questions Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support. Processing1\u20133 business days DispatchWithin 3 business days Estimated transit7\u201315 business days Return request14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy and SecurityCustomer Support Orders How long does order processing take? Orders are normally processed within 1\u20133 business days. When [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24470,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24470"}],"wp:attachment":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}