{"id":11,"date":"2026-05-19T05:45:59","date_gmt":"2026-05-19T05:45:59","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=11"},"modified":"2026-09-11T09:15:00","modified_gmt":"2026-09-11T09:15:00","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/ryvuni.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#5B21B6;\n  --theme-secondary:#7C3AED;\n  --ink:#16181d;--muted:#666b76;--line:#e5e7ec;--soft:#f6f7f9;--white:#fff;\n  --shadow:0 14px 36px rgba(18,24,40,.06);\n  --radius:22px;\n}.entry-content a{color:var(--theme-primary);font-weight:750;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:8px}\n.wrap{max-width:1160px;margin:0 auto;padding:44px 22px 64px}\n.topline{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px;color:var(--muted);font-size:.9rem}\n.kicker{display:inline-flex;align-items:center;gap:9px;font-weight:800;color:var(--theme-primary);letter-spacing:.05em;text-transform:uppercase;font-size:.76rem}.kicker:before{content:\"\";width:26px;height:3px;border-radius:999px;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary))}\nh1,h2,h3{color:var(--ink)}.entry-content h1{margin:0;font-size:clamp(2.25rem,5vw,4.4rem);line-height:1;letter-spacing:-.05em}.entry-content h2{margin:0 0 10px;font-size:clamp(1.25rem,2.2vw,1.65rem);line-height:1.25;letter-spacing:-.02em}.entry-content h3{margin:0 0 8px;font-size:1.05rem}.entry-content p{margin:0 0 14px;color:var(--muted)}.entry-content ul,.entry-content ol{color:var(--muted);padding-left:22px}.entry-content li{margin:6px 0}.entry-content li::marker{color:var(--theme-secondary)}\n.tag{display:inline-flex;padding:6px 10px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--muted);font-size:.78rem;font-weight:800}\n.surface{border:1px solid var(--line);border-radius:var(--radius);background:#fff;box-shadow:var(--shadow)}\n.soft{background:var(--soft)}\n.accent-line{height:4px;border-radius:999px;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary))}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:16px;background:#fff;-webkit-overflow-scrolling:touch}.entry-content table{width:100%;border-collapse:separate;border-spacing:0;min-width:680px}.entry-content th,.entry-content td{padding:14px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}.entry-content th{background:var(--soft);color:var(--ink);font-size:.88rem}.entry-content td{color:var(--muted)}tr:last-child td{border-bottom:0}\n.note{padding:18px 20px;border-left:4px solid var(--theme-primary);border-radius:14px;background:var(--soft);color:var(--muted)}\n@media(max-width:760px){.wrap{padding:30px 15px 46px}.entry-content h1{font-size:clamp(2.15rem,12vw,3.3rem)}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.returns-hero{display:grid;grid-template-columns:1fr 360px;gap:22px;align-items:end;padding:28px 0}.glance{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;padding:18px}.glance div{padding:15px;border:1px solid var(--line);border-radius:14px;background:#fff}.glance strong{display:block;color:var(--theme-primary)}.return-paths{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:18px 0}.path{padding:22px}.path h2{font-size:1.2rem}.path .label{display:inline-flex;margin-bottom:12px;padding:5px 9px;border-radius:999px;background:var(--soft);color:var(--theme-primary);font-size:.76rem;font-weight:900}.process{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:14px}.process div{padding:16px;border:1px solid var(--line);border-radius:16px;background:#fff}.process b{display:block;color:var(--theme-primary);margin-bottom:5px}.rr-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:18px}.rr-grid&gt;section{padding:22px}@media(max-width:880px){.returns-hero,.return-paths,.rr-grid{grid-template-columns:1fr}.process{grid-template-columns:1fr 1fr}}@media(max-width:520px){.process,.glance{grid-template-columns:1fr}}\n<\/style>\n<div class=\"wrap\">\n<div class=\"topline\"><span class=\"kicker\">Returns &amp; Refunds<\/span><span>Last updated: 11 September 2026<\/span><\/div>\n<header class=\"returns-hero\">\n<div>\n<h1>Returns &amp; Refunds<\/h1>\n<p style=\"margin-top:16px;max-width:700px\">This page separates normal returns, problem-goods returns and EU statutory withdrawal so that the rules for each situation are clear.<\/p>\n<\/div>\n<div class=\"glance surface soft\">\n<div><span>Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<div><span>Restocking fee<\/span><strong>None<\/strong><\/div>\n<div><span>Direct exchange<\/span><strong>Supported<\/strong><\/div>\n<div><span>Refund target<\/span><strong>7 business days<\/strong><\/div>\n<\/div>\n<\/div>\n<section class=\"return-paths\">\n<article class=\"path surface\"><span class=\"label\">A<\/span><\/p>\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<p>For eligible non-defective returns such as change of mind, no longer wanted, size preference or personal preference, contact support@ryvuni.com within 14 calendar days after receipt. The customer pays return shipping.<\/p>\n<p>Items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable, subject to mandatory statutory rights.<\/p>\n<\/article>\n<article class=\"path surface\"><span class=\"label\">B<\/span><\/p>\n<h2>Defective \/ Damaged \/ Incorrect \/ Incomplete<\/h2>\n<p>If goods are damaged, defective, incorrect or incomplete, contact support@ryvuni.com. The merchant pays the applicable return shipping cost and, for an approved exchange, the replacement shipping cost.<\/p>\n<p>Normal change-of-mind conditions do not limit mandatory rights for non-conforming goods.<\/p>\n<\/article>\n<article class=\"path surface\"><span class=\"label\">C<\/span><\/p>\n<h2>EU Statutory Withdrawal<\/h2>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a statutory right to withdraw from an eligible contract within 14 days after receipt without giving a reason, subject to applicable conditions and exceptions.<\/p>\n<p>The consumer may bear return shipping for a normal withdrawal where this responsibility was clearly disclosed before purchase.<\/p>\n<\/article>\n<\/section>\n<section class=\"surface soft\" style=\"padding:22px\">\n<h2>Return process<\/h2>\n<div class=\"process\">\n<div><b>1. Contact support<\/b><span>Register the return with support@ryvuni.com.<\/span><\/div>\n<div><b>2. Receive instructions<\/b><span>Customer service provides the correct return steps and return address.<\/span><\/div>\n<div><b>3. Send the item<\/b><span>Return the item in accordance with the instructions and applicable law.<\/span><\/div>\n<div><b>4. Resolution<\/b><span>After receipt and the necessary review, an approved refund or exchange is processed.<\/span><\/div>\n<\/div>\n<div class=\"note\" style=\"margin-top:16px\"><strong>Return address:<\/strong> Unit 1, Room 1203, Building 6, Great Wall Jindian, Pudong Subdistrict Office, Changyuan City\nXinxiang City Henan Province 453400\nChina is the registered address and is <strong>not automatically the return address<\/strong>.<\/div>\n<\/section>\n<div class=\"rr-grid\">\n<section class=\"surface\">\n<h2>Return shipping costs<\/h2>\n<ul>\n<li><strong>Normal non-defective return:<\/strong> customer pays return shipping.<\/li>\n<li><strong>Damaged \/ defective \/ incorrect \/ incomplete:<\/strong> merchant pays applicable return shipping.<\/li>\n<li><strong>EU statutory withdrawal:<\/strong> customer may pay return shipping where properly disclosed and lawful.<\/li>\n<\/ul>\n<p><strong>No restocking fee<\/strong> is charged.<\/p>\n<\/section>\n<section class=\"surface\">\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported.<\/p>\n<ul>\n<li><strong>Normal exchange:<\/strong> customer pays return shipping and replacement shipment cost.<\/li>\n<li><strong>Problem-goods exchange:<\/strong> merchant pays applicable return shipping and replacement shipping.<\/li>\n<\/ul>\n<\/section>\n<section class=\"surface\">\n<h2>Refund timeline<\/h2>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may need additional time to display the refund.<\/p>\n<p>This internal target does not extend, replace or reduce any mandatory statutory refund deadline.<\/p>\n<\/section>\n<section class=\"surface\">\n<h2>Refund method<\/h2>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section class=\"surface\">\n<h2>EU original delivery cost<\/h2>\n<p>Where the EU statutory right of withdrawal applies, standard original delivery costs are refunded where required by applicable consumer law.<\/p>\n<p>If a consumer chose a delivery method more expensive than the least expensive standard delivery option, the supplementary amount above the least expensive standard delivery cost may be excluded where applicable law permits.<\/p>\n<\/section>\n<section class=\"surface\">\n<h2>Statutory refund timing<\/h2>\n<p>For EU statutory withdrawal, refunds follow the mandatory statutory deadline. Where permitted by law, the merchant may withhold the refund until the returned goods are received or the consumer provides evidence that the goods were sent back, as applicable.<\/p>\n<\/section>\n<section class=\"surface\">\n<h2>Exceptions where applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind withdrawal only where applicable law allows. This does not remove rights for defective, damaged, incorrect goods, merchant production error or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"surface\">\n<h2>Mandatory statutory rights<\/h2>\n<p>Nothing in this policy limits mandatory statutory consumer rights. Where a mandatory rule conflicts with a commercial return rule, the mandatory rule prevails.<\/p>\n<\/section>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; RefundsLast updated: Returns &amp; Refunds This page separates normal returns, problem-goods returns and EU statutory withdrawal so that the rules for each situation are clear. Return request14 calendar days Restocking feeNone Direct exchangeSupported Refund target7 business days A Change-of-Mind \/ Normal Return For eligible non-defective returns such as change of mind, no longer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24474,"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24474"}],"wp:attachment":[{"href":"https:\/\/ryvuni.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}